Welcome to the GSUP LINK Help Center! Whether it’s your first time using our site or you’re an experienced shopper, we want every shopping experience to go smoothly. Here you will find answers to frequently asked questions about account management, orders, payments, shipping and more. If you can’t find a solution, feel free to contact our customer support team and we’ll be happy to help.
Account Management
How do I register and login to my account?
Click the “Register” button in the upper right corner, fill in your name, e-mail address and set a password.
After clicking “Register”, the system will send a verification email to your email address. Please click the link in the email to verify your email address.
To login, simply enter your email address and password and click “Login”.
How do I change my account information?
After logging in to your account, click on “My Account”.
On the profile page, you can change your personal information, address, contact information, and so on.
Save your changes.
I forgot my password.
Click on the “Forgot Password” link on the “Login” page.
Enter your registered email address and a password reset email will be sent to you.
Follow the steps in the email to reset your password.
How do I delete my account?
Please contact our customer service team and we will assist you in deleting your account at your request.
2. Order Management
How do I place an order?
Browse our products, select the items you wish to purchase and click “Add to Cart”.
Confirm the items and quantities in your cart and click “Checkout”.
Fill in your shipping address, choose your payment method and confirm your order.
How do I view my order?
After logging in to your account, click on “My Orders”.
You will see all the order history, click on any order to view detailed information, including status, logistics tracking and so on.
How do I cancel or modify an order?
If your order has not yet been shipped, you can cancel or modify the order details directly in the “My Orders” page. If your order has been shipped, you can choose to return it or communicate with our customer service for a solution.
How do I request a refund or return?
Find the corresponding order in “My Orders” and click “Refund” or “Return”.
Follow the instructions on the page to fill in the reason for the return or refund and submit the request.
Our customer service team will process your request and confirm the return or refund as soon as possible.
3. Payment & Billing
What payment methods are supported?
We support the following payment methods:
- Credit Card (Visa, MasterCard, American Express)
- PayPal
- Bank Transfer
What should I do if my payment fails?
Please check that your card information is correct and make sure there is enough balance in your account. If the problem persists, please try using another payment method or contact our customer support.
How do I view my bill or invoice?
Log in to your account and click on “My Orders”.
In the order details, you can view and download your invoice.
4. Transportation & Distribution
How do I choose my shipping method?
At checkout, you can choose from a variety of delivery options. We offer standard shipping, expedited shipping and international shipping options. The exact cost and estimated delivery time will be shown on the checkout page.
When will my order be shipped?
Once your order is paid for, we will process and ship it within 1-2 business days. The exact shipping time will vary depending on the item’s inventory and delivery method.
How do I track my package?
On the “My Orders” page, find your order and click on “View Logistics”. You will see the real-time delivery status and tracking information for your package.
Are there additional fees for international shipping?
Yes, international orders may be subject to additional duties and shipping charges, which will be shown at checkout. You can also consult with our customer service for more details before purchase.
5. Commodity & Quality Issues
How do I find the product I want?
You can use the search bar to enter a product name or use our category menu to browse different product categories. We also offer filters to help you filter items by price, brand, rating and more.
Do the items come with a warranty?
Most of the items we sell come with a branded manufacturer’s warranty, please refer to the item details page or contact our customer service team to find out more about the duration and terms of the warranty.
What if I receive a faulty item?
If an item is damaged, defective or not as described, you can request a refund or return within 7 days of order confirmation. Please contact our customer service team and we will advise you on the exact process of returning or exchanging your item.
6. Customer Service & Support
How do I contact customer support?
You can contact us in the following ways:
- Email: xxxxxxx@gsuplink.com
- Phone: +123-456-7890
- Live Chat: Click on the chat icon at the bottom right corner of the page and our customer support staff will respond to your questions instantly.
What are the working hours of customer service?
Our customer service team works five days a week from 9:00 AM – 6:00 PM (Beijing time). If you contact us after hours, we will respond as soon as possible on the next business day.
How can I provide feedback or complaints?
We welcome your valuable feedback and suggestions. You can submit your comments and complaints to us via email or online chat. We will handle them promptly and try our best to improve our services.
We hope that our Help Center can provide you with satisfactory solutions to ensure that your shopping experience is pleasant and smooth. We are always committed to providing you with better service!